How do I get in touch if I need help?

The best way to get in touch with us is to either send us a message through the app or via our website's Contact Us form.

To send us a message through the app:

  1. Click the question mark icon in the header.
  2. Click Feedback - a side panel will open up.
  3. Click New Conversation.
  4. Type your message then add an attachment if you need to.
  5. Hit enter on your keyboard.

To send us a message through our website:

  1. Visit our website's Contact Us page.
  2. Fill out your details.
  3. Select a category for your message.
  4. Type your message.
  5. Click Send.

We aim to respond to any questions within 24 hours during normal business hours which are Monday - Friday 9am - 5pm (New Zealand time).

Have more questions? Submit a request Have more questions? Get in touch!

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